Terms & Conditions
RETAIL AND WHOLESALE PRICE CONDITIONS:
1. Order received must be accompanied by 100%.
2. Wholesales price offer minimum of us $1000 customer require 50%.
3. Freight and shipping charges are the cost of the buyer.
4. Full payment must be received before release of shipment to buyer.
5. We will provide Certificate of Declaration for buyer.
6. Buyers wishing to have their own label on their products must supply Villageworks Cambodia with sufficient labels- labels must be on hand before production begins.
7. Villageworks ‘s responsible to provide the goods in good condition, commercial
invoice or electronic message.
CONDITIONS ON RECYCLE, SILK AND COTTON COLOURS:
1. Cambodian silk and cotton is individually hand dyed and hand woven –colours chosen will be close to original shade but Villageworks Cambodia cannot guarantee exact colours replication.
2. For the large orders requiring silk or cotton a unique colours – a lead-time of one month is required. Weaver need 2-3 weeks to set up loom to colour specifications and then several weeks to do the actual weaving.
3. For silk need to be dry cleaned.
Delivery Terms Policy:
We are adapting and using DHL term and policy.
Delivery time is Monday to Saturday from 8:30am-5:00pm. Contract information If you have any question about this term, Please send us via:
Email: email@example.com / firstname.lastname@example.org
Contact: +855 17 388018 / +855 12 995944 / +855 60 995944
Buyer protection What guarantee can I get?
Everyone who shops on Villageworks Cambodia receives the following guarantees:
*1 Full Refund
If you don’t receive your orders, you will get your full refund if your order does not arrive
within the delivery time Promised by the seller.
*2 Refund or Keep items not as described
If your item is significantly different from the seller’s original product description, you can
return the product for a full refund or can choose to get a partial refund and keep the product.
How does buyer protection work?
*1 Contact us
If your order hasn’t arrived within the promised or isn’t described, please contact us.
If you’re not satisfied with the seller’s solution, you can formally discuss solution with us.
We will medicate resolve the problem.
*We reserve the right modifies without prior notice.